Your website and automation are set up and running. The best part: it mostly runs itself. The one thing you need to do is send customers your review link after a job. Everything else happens in the background. Have a quick watch below.
A quick look at how it all works.
Most of this runs on its own. The one job that is yours: after you finish work, send the customer your review link. That is what kicks off the Google review request. Type your website address below to get your link, then save it somewhere handy.
When a customer texts you or fills in a form, it lands in one inbox. Quick walkthrough:
You can change any text on your site yourself. Text only, so you cannot break anything.
You do not need any of this to get going, it all runs on its own. But if you are curious how each automation works, open the ones you want.
When a call comes in while you are on a job or driving and you cannot answer, the caller automatically gets a text from you: "Sorry I missed your call, what can I help you with?" The conversation carries on by text, so that customer stays with you instead of ringing the next business. Missed calls turn into booked jobs instead of lost money.
The moment someone fills in a form or enquiry on your website, they get an automatic text straight back letting them know you have their details and will be in touch shortly. Nobody is left wondering if it went through, and you beat slower competitors who take hours to reply.
After a job, your customer is asked for a Google review at the right moment. A star-rating step sends your happiest customers straight to Google, and quietly routes any unhappy ones to you instead of a public review. More reviews build a stronger Google Business Profile, which lifts your local ranking so more people find you over time.
A simple referral system that turns your happy customers into new ones. Your best customers already talk to their neighbours; this gives them an easy nudge and a reason to send people your way.
